Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details that you share willingly. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment details when you place orders, though these are handled securely by our payment partners.

For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget requirements. This helps us deliver a service that is tailored to your business needs.

Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance website performance and understand how clients discover our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and deliver outstanding customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

Novel Harbor Press respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost importance and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.

Although we employ robust security practices, no online transmission method is completely secure. We continually update our security measures to guard against emerging threats.

Your Personal Data Rights

You hold important entitlements regarding your personal data. In accordance with applicable laws, you may be entitled to access, update, remove, or limit how your data is processed.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as mandated by applicable law.

Data Retention

We keep personal data only for as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose of collection.

Cookies and Website Tracking

Our site employs cookies and comparable technologies to enhance your browsing experience and to gain insights into how guests interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.

You can manage cookie preferences in your browser settings. Note that turning off certain cookies could impact how the site works. For full details on our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to third-party sites or services. This privacy policy applies solely to Novel Harbor Press and our site. We are not accountable for the privacy practices of external sites.

We recommend reviewing the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. If substantial updates are made, we will adjust the "Last Updated" timestamp at the policy's top.

Please take a moment to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.